FAQs

SHIPPING:
 

Do you ship overseas?
We currently ship across Europe and plan to expand worldwide in the future.

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How long will it take to get my order?
Shipping times vary:

• UK: 2-5 days

• EU countries: 5-14 days

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Do you provide expedited shipping options?
At this time, we do not offer expedited shipping due to our small-scale operations. However, we strive to process and ship orders promptly within the stated timeframes.

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Can I track my order?
Yes, you can track your order using the tracking number provided in the shipping confirmation email. If you have trouble locating your tracking number, please check your spam folder.

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Do you offer free shipping?
We do not offer free shipping as standard. Shipping costs are calculated at checkout based on your location and the size of your order.

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Lost Orders:
If you suspect your package is lost, please contact the courier company immediately with your tracking number. The tracking number was sent to you via a shipping confirmation email. Check your spam folder if you can't find it.

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OTHER:
 

Sizing:
Our sizing is unisex unless otherwise specified. Refer to our easy-to-understand size guides to ensure the best fit.
 

Returns:
As a small, family-owned operation, we handle every order ourselves. To minimize returns, please consult our sizing charts carefully before ordering. If you need to return an item, note that we do not provide return labels and you will need to cover the return shipping costs.
 

Any other questions?
Feel free to contact us via our contact page here. We are here to help and will be happy to assist you.
 

What forms of payment do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal for online orders.

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Do you have a physical store location?
At this time, Custom Prints UK operates exclusively online, although we are hoping to find premises in the very near future.

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Can I change or cancel my order after it has been placed?
Once an order is placed, we begin processing it immediately to ensure quick delivery. Therefore, changes or cancellations may not be possible. Please contact us as soon as possible via our contact page here if you need assistance.